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Exchange and Return Policy

 

At RAYAT, we prioritize your satisfaction and strive to offer a seamless return and exchange experience. Our policy is designed to accommodate your needs and ensure your complete satisfaction with our products.

Conditions for Returns and Exchanges:

 

You may qualify for a return or exchange under the following conditions:
- Quality Issues: If the product does not meet our quality standards, such as:
- Physical damage
- Major defects
- Size or fitting issues
- Incorrect Delivery: If you receive items that are incorrect or not as ordered.
- Lost Shipment: If the product is lost during shipment.
-Technical Errors: If there was an error with order placement or payment processing.

Exchange Policy:

 

RAYAT offers a flexible exchange policy for any online purchase. You can exchange your product within 15 days of receiving your order at no additional cost. Please ensure that the item is unused and the original invoice, condition, tags, and packaging are intact.

To initiate an exchange:
- Contact our Customer Services Department:
  - Email: [customercare@rayat.com.bd](mailto:customercare@rayat.com.bd)
  - Phone: +8809644776611, +889649776611
- Exchanges are subject to product availability. If you wish to exchange an item, please return the entire parcel to RAYAT's online store. Our customer service team will process your request, and we will resend the corrected order.

 

Important Notes:


- Items purchased on discount or special offer are not eligible for exchange or refund.
- We do not provide monetary refunds.

For any questions or further assistance, our customer service team is here to help.

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