Privacy Policy
Introduction
At Rayat Boutique & Craft Limited, safeguarding your privacy is our top priority. We are committed to maintaining the confidentiality of your personal information. Before making a purchase on our website, you will be required to provide personal details such as your name, email address, and contact number. We may also collect information about your internet activity, including the URL you came from, your IP address, browser type, country of location, and the pages you viewed on our website. This information helps us improve our services and is collected even if you do not register with us.
Information Collection
We collect personal information when you:
- Purchase, order, return, or exchange products and services.
- Track your order through rayat.com.bd.
- Sign up for the Rayat newsletter.
- Send or purchase a gift card.
- Register on our website.
- Join the My Rayat Reward program.
- Apply for a position at Rayat through our Career page or third-party job portals.
- Participate in a promotion or survey.
- Contact us with a comment, question, or complaint.
Information Use
We use your personal information to:
- Provide the services you request.
- Assist sellers and business partners in handling and fulfilling orders.
- Enhance customer experience.
- Resolve disputes and troubleshoot problems.
- Promote a safe service.
- Collect payments.
- Measure consumer interest in our products and services.
- Inform you about offers, products, services, and updates.
- Customize your experience.
- Detect and protect against fraud and other criminal activities.
- Enforce our terms and conditions.
- Conduct marketing research, analysis, and surveys.
We may request access to your text messages, instant messages, contacts, camera, photo gallery, location, and device information to enhance your experience and provide you with our services. Your access to these services may be limited if you do not provide the requested permissions. We also analyze demographic and profile data about users’ activities on our platform to improve our product and service offerings. Your IP address helps us diagnose server issues and administer our platform.
Cookies
We use cookies on certain pages of our platform to:
- Analyze web page flow.
- Measure promotional effectiveness.
- Promote trust and safety.
Cookies do not contain personal information and are used to assist us in providing our services. You may decline or delete our cookies if your browser permits, although this may limit your use of certain platform features. We use third-party cookies, such as those from Google Analytics, for marketing and analytical purposes. You can read more about how Google uses your personal information [here](https://www.google.com/intl/en/policies/privacy/) and opt out [here](https://tools.google.com/dlpage/gaoptout).
Social Media
You may engage with our content through third-party social networking websites, plug-ins, and applications. When you do so, you may allow us to access certain information from your social media account, such as your name, username, email address, profile picture, and gender.
Information Sharing and Disclosure
- We may share your personal information with:
- Company entities, joint ventures, agents, or third parties for service provision and marketing activities.
- Government or law enforcement officials as required by law or to protect our rights and the safety of the public.
- Tax authorities upon request.
In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred, ensuring it is used consistently with this Privacy Policy.
Email and SMS Policies
We use your personal information for the purposes mentioned above. You have control over which emails you receive from us. To stop receiving communications, follow the unsubscribe instructions in any email or contact us directly. We also use your contact details for SMS communications about offers and product information. To opt-out, contact us at:
- Phone: +8809644776611, +889649776611
- Email: customercare@rayat.com.bd
Security of Personal Details
We employ reasonable administrative, technical, and physical safeguards to protect your personal information from loss, theft, unauthorized access, use, modification, and disclosure. Online access to certain personal information may be protected with a password, and we recommend not sharing your password with anyone. We will never request your password in an unsolicited communication.
Phishing
We take identity theft and phishing seriously. We will never request your credit card information or national identification numbers in non-secure or unsolicited communications.
Changes in Privacy Policy
We may update this Privacy Policy periodically. Continued use of our services constitutes acceptance of the updated policy. Please review this page regularly for changes.
Update Your Profile
To access or update your profile details or correct factual errors, contact us. We will take reasonable steps to verify your identity before granting access or making corrections. You can also update your account information by logging into rayat.com.bd and clicking Login.
